post https://uatmea-iss-apigw.creditpluspinelabs.com/deviceapi/apis/v1/services/helpdesk/helpDeskinfo
This API is used to retrieve the customer information and the associated details as per the key data elements defined for the API. It is applicable for prepaid, credit and debit products issued on Pine Labs platform.
HTTP Status and Response Status Matrix
- HTTP Code: This is the response status code issued by a server in response to a client's request made to the server.
- Error Code: This is the error code returned by Credit+ Issuing application in the ‘code’ field of the response message indicating if the request was processed successfully or failed.
- Reason: This is the description of the error code returned by Credit+ Issuing application.
| HTTP Code | Error Code | Reason |
|---|---|---|
| 404 | 916 | No record found |
| 417 | 918 | Too many clients found, kindly refine the search criteria |
| 417 | 919 | Too many records found for given client, kindly refine the search criteria |
| 417 | 920 | Too many records found, kindly refine the search criteria |
| 400 | 899 | User not authorized |
| 400 | 997 | Product type field is mandatory |
| 400 | 997 | Client Record Indicator field is mandatory |
| 400 | 997 | Product Type field is invalid |
| 400 | 997 | Client Record Indicator field is invalid |
| 400 | 997 | Device Alias field value must have max length 24 |
| 400 | 997 | First Name field value must have max length 100 |
| 400 | 997 | Last Name field value must have max length 100 |
| 400 | 997 | Registered Mobile Number field value must have max length 50 |
| 400 | 997 | Device Number field value must have max length 24 |
| 400 | 997 | Client ID field value must have max length 24 |
| 400 | 997 | Birth Date field value must have max length 10 |
| 400 | 997 | Card Pack ID field value must have max length 24 |
| 400 | 997 | CBS Client ID field value must have max length 24 |
| 400 | 997 | Call Reference Number field value must have max length 11 |
| 400 | 997 | Client Customer ID field value must have max length 20 |
| 400 | 997 | Registered E-mail ID field value must have max length 50 |
| 400 | 997 | Wallet Number field value must have max length 24 |
| 400 | 997 | Embossed Name field value must have max length 30 |
| 400 | 997 | Branch Reference Number field value must have max length 20 |
| 400 | 997 | CBS Reference Number field value must have max length 20 |
| 400 | 997 | Device Alias should be alphanumeric and may contain underscore |
| 400 | 997 | First Name field should be alphanumeric and may contain space |
| 400 | 997 | Last Name field should be alphanumeric and may contain space |
| 400 | 997 | Registered Mobile Number field should be alphanumeric |
| 400 | 997 | Device Number field should be numeric |
| 400 | 997 | Registered Email ID field is mandatory when only last 4 digits of device number are provided |
| 400 | 997 | Combination of complete e-mail Id and last 4 digit of device number is required |
| 400 | 997 | Birth Date field must be in yyyy-MM-dd format |
| 400 | 997 | Registered E-mail ID field must be a valid email id |
| 400 | 997 | Wallet Number should be Alphanumeric |
| 400 | 997 | Embossed Name should be Alphanumeric and allow space |
| 400 | 997 | Branch Reference Number should be Alphanumeric |
| 400 | 997 | CBS Reference Number should be Alphanumeric |
| 400 | 997 | Any one of conditional field in the input request is mandatory |
| 500 | 999 | Internal Server Error |
| 400 | 994 | Invalid Encryption-Algorithm header value |
| 400 | 994 | Invalid Encryption Request Parameters |
| 400 | 994 | Cryptography error |