Troubleshooting

Using Debug Flag

If you encounter payment issues:

  1. Go back to WooCommerce → Settings → Payments → Payment Plugin
  2. Enable Debug Flag option
  3. Attempt the payment again
  4. Check logs in Manage section for request/response details
  5. Review error codes and messages to identify the issue

Common Issues

  • Invalid Merchant ID: Verify merchant credentials are correct
  • API Key Error: Check API key hasn't expired
  • Gateway Connection Failed: Ensure gateway URL is correct
  • Payment Declined: Check customer card details and payment settings

Security Notes

  • Always use HTTPS for payment gateway communication
  • Keep API credentials secure and never share publicly
  • Disable debug flag in production environments
  • Regularly backup your database
  • Keep WooCommerce and plugins updated